3PL Frequently Asked Questions (FAQ)
Find quick answers to common questions about warehousing, fulfillment, integrations, shipping, and more.
FAQ
1. What is a 3PL provider?
A 3PL (third-party logistics) provider manages part or all of your supply chain - including warehousing, order fulfilment, and shipping — allowing you to focus on growing your business. Learn more about our 3PL services.
2. How does 3PL fulfilment work?
We store your inventory, receive orders from your store (like Shopify or WooCommerce), pick and pack products, and dispatch them to your customers with full tracking. Explore our fulfillment process.
3. What industries do you work with?
We support a wide range of industries and companies including government, fashion brands, cosmetics, supplements, homewares, and general eCommerce businesses.
4. Is your warehouse based in Australia?
Yes - we operate a secure, efficient warehouse based in Epping, Melbourne, built specifically for 3PL and eCommerce logistics.
5. Can I visit your warehouse?
Absolutely. We welcome brand owners to visit and inspect our facilities by appointment.
6. Do you offer same-day or next-day shipping?
Yes. Orders placed before cutoff are shipped same-day. Next-day and Same-Day delivery is available across most metro areas in Australia.
7. How do I know when orders are shipped?
You’ll receive real-time tracking updates via our client portal or through your integrated eCommerce platform.
8. Can I integrate my store with your system?
Yes - we integrate with Shopify, WooCommerce, Amazon, and more. Our tech team does all the work for you and handles the setup for smooth order syncing and inventory tracking.
9. What happens when I run out of stock?
We notify you instantly. You’ll have full live visibility into your stock levels so you can reorder proactively.
10. How do returns work with your 3PL?
We process returns in-house, inspect items, update inventory, and report to you - ensuring your customer service stays seamless. See our returns handling.
11. Do you handle fragile or high-value products?
Yes. We have strict procedures to protect delicate, perishable, or premium items - including careful handling and secure storage.
12. Is there a minimum order volume to work with you?
We work with both small and scaling brands. Get in touch - we’ll evaluate your fit based on storage needs and monthly volume. We have no minimums.
13. How do you charge for your services?
We provide clear pricing based on storage space, order volume, and optional value-adds like returns or custom packaging. No hidden fees.
14. Do you offer bulk shipping or B2B fulfilment?
Yes. We manage bulk dispatch to stockists, retailers, and distributors, alongside regular online order fulfilment.
15. Can you handle international shipping?
Yes. We support international shipping and help with customs documentation, duties, and international carrier coordination.
16. What happens during peak seasons?
We ramp up staffing and systems during busy periods like Black Friday or holiday seasons, so your orders keep flowing.
17. Can you help with packaging and kitting?
Absolutely. We offer custom packaging, gift wrapping, subscription box assembly, and other value-add services.
18. How secure is your warehouse?
Our facility includes 24/7 CCTV, controlled access, monitored alarms, and strict inventory handling protocols.
19. How quickly can I get started?
We can onboard most new clients in 5–10 business days. If your products are ready, we can move even faster.
20. Why should I choose UFS Transport over other 3PLs?
We combine hands-on service, high-tech integrations, and flexible pricing - with a focus on helping small to large-sized brands scale. No bloat. No hassle. Just results.
